Computer telephony integration (CTI) is the technology that allows computers and telephone systems to work together. It enables users to control their phone calls from their computers, and to access information about their callers on their computer screens.
CTI can provide a number of benefits for businesses, including increased efficiency, improved customer service, and reduced costs. For example, CTI can allow businesses to automatically route calls to the appropriate employee, or to provide customer service representatives with information about the caller’s history with the company. CTI can also be used to record and track phone calls, which can be helpful for training and quality assurance purposes.
