A software-based private branch exchange (PBX) system, often known as a soft PBX, is a virtual telephone system that runs on a computer server rather than on specialized hardware. Because it is not tied to a particular location, it provides businesses with a number of advantages, including flexibility, scalability, and cost savings.
One of the main advantages of a soft PBX is that it can be easily customized to meet the specific needs of a business. For example, businesses can add or remove features as needed, and they can configure the system to work with their existing phone numbers and equipment. Soft PBXs are also very scalable, meaning that they can be easily expanded to accommodate a growing business. Additionally, soft PBXs typically offer significant cost savings over traditional PBX systems, as they do not require the purchase of expensive hardware.