A ticketing tool is a software application that helps organizations manage and track support requests, incidents, and other customer interactions. It provides a centralized platform for teams to collaborate on resolving issues, track progress, and measure performance.
Ticketing tools offer several benefits, including improved efficiency, increased visibility, and better customer satisfaction. They help organizations streamline their support processes, reduce response times, and improve the overall quality of their customer service. Ticketing tools have become an essential part of the modern IT landscape, and they are used by organizations of all sizes across a wide range of industries.